Northstar FAQ

Q: What makes Northstar Lamps different?
A: Each lamp is crafted with a natural wood finish and a warm LED glow, designed to inspire moments of peace, reflection, and devotion. Unlike mass-produced decor, our lamps are built to feel meaningful — both as daily reminders of faith and as beautiful keepsakes in your home.

Q: What materials are the lamps made from?
A: Our lamps are crafted with a wood finish and feature energy-efficient LED lights. Each piece has unique wood grain patterns, so no two lamps are ever exactly the same.

Q: What size are the lamps?
A: Each lamp measures approximately 15cm x 15cm x 4cm — the perfect size for a bedside table, prayer corner, or as a thoughtful gift.

Q: How are the lamps powered?
A: Every lamp comes with a USB-C cable (included) for convenient, low-energy use. Simply plug it into any USB port, wall adapter, or power bank.

Q: What’s the shipping time?
A: We ship Australia-wide. Orders are typically dispatched within 2–6 business days. Standard delivery is usually 7–14 business days depending on your location. In rare cases, shipping may take up to 30 days due to customs or carrier delays.

Q: Do you offer a guarantee?
A: Yes! We offer a 30-Day Money-Back Guarantee. If you’re not completely satisfied with your lamp, simply return it in its original condition for a full refund.

Q: Can I order as a gift?
A: Absolutely. Many customers purchase Northstar Lamps as heartfelt gifts. Each order arrives carefully packaged and ready to be given to someone special.

Q: How do I contact support?
A: You can reach our friendly support team at support@northstarlamps.com. We aim to respond to all inquiries within 24 hours.